Top 10 Customer Service No Brainers:

Posted in Leadership, Top 10 at 9:29 pm by Administrator

10. Know the customer by name.
9. Recognize their voice if they call.
8. Know at least 3 facts about the person
7. Say thank you for their business
6. Respect what they bring to your business.
5. Return phone calls within 24 hours
4. Ensure the phone is answered within 2 rings
3. Follow-up with them – if it is taking longer than committed
2. Smile at them – meet the eyes
1. Listen when they talk to you

These are the basics of customer service, that means when you do this you’re just opening the door on customer service. Curious about what the next level of 10 service tips are – drop us a line at This e-mail address is being protected from spambots. You need JavaScript enabled to view it and I’ll forward you the list.