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Defining your level of customer service: |
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Written by Jodi Wiff
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Thursday, 21 January 2010 23:07 |
Companies love to differentiate themselves on their service. But what does that really mean?
Try answering the following questions:
1. Our company talks about having ‘excellence in customer service’, being number 1 in customer service or it is written in the company vision/mission?
2. Most of the employees feel pretty good about the service we provide to our customers?
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What is your leadership personality? |
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Written by Jodi Wiff
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Thursday, 21 January 2010 23:06 |
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The diva:
Your traits: You work hard, play hard. You’re use to winning and excelling at everything.
Be mindful of: Getting too confident and minimizing the challenges or potential downfalls.
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Can I afford to ignore employee growth? |
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Written by Jodi Wiff
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Thursday, 21 January 2010 23:05 |
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In economic times when people are just glad to have a job – a manager may wonder why worry about employee growth? A wise leader knows that it is the one time to take care in ‘tending an employee’s growth’. Here are the top 5 reason, to pay attention to employee growth and development.
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Sorting the noise in todays workplace |
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Written by Jodi Wiff
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Thursday, 21 January 2010 23:04 |
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People have started to expect to live with a lot of noise around them. Think about how the culture has changed…silent movies to big productions that try to stimulate all of your senses to the maximum. Having a clear focus seems to have gotten lost and replaced by a lot of noise.
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Written by Jodi Wiff
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Thursday, 21 January 2010 23:02 |
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Over the weekend my husband and I worked on a remodeling project. You would love to have everything go with ease as it does on HGTV, but for us remodeling isn’t about how you think it should work – but rather what works within the confines of a 100 plus year old home. The stud walls aren’t always located 16” apart, the floors aren’t always level, and there are numerous challenges that you just can’t plan for.
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