Recently I stayed in a hotel that left a clear impression with me. So, when asked upon checkout – if everything was ok? I shared that the hallway carpet smelled. I didn’t whine, ask for discount, or really have any expectations, other than to answer her question. I also shared that the person in charge of making the room up did an excellent job. You could tell they took pride in it.

3 statistics to avoid:

- 54% of staff are unhappy in their jobs (online survey result 7/09)
- More than $1 of every $3 of payroll is wasted as result of unengaged employees (Gallup 6/09)
- 46% feel honest dialogue is missing in workplace (Lighthouse Leadership survey 2007)

Caught rereading the statistics? One conclusion ‘Culture Matters’.

Top 10 ways to see if you’re using the economy as an excuse to avoid movement:

10. You hear yourself tell the staff; it will all get better when the economy turns.
9. When you feel that you can’t do ‘anything’, but wait for better days.
8. You’d rather sell out – than adjust and adapt.

Three key words can keep you on track as you work to adjust your leadership skills.
Reflect, Respond, Remember

Here is an example. Have you felt ignored at times, you wonder if people hear your ideas, and at times you feel you’re blending into the wallpaper, you want to be recognized as a leader, but your progression hasn’t met your expectations?