Companies love to differentiate themselves on their service. But what does that really mean?

Try answering the following questions:

1. Our company talks about having ‘excellence in customer service’, being number 1 in customer service or it is written in the company vision/mission?
2. Most of the employees feel pretty good about the service we provide to our customers?

3. If you were to pull a group of employees together – and ask the question – what makes your customer service unique…the room gets quiet?
4. When your customers are asked how they would describe your service, they’d say it’s friendly…they know my name?
5. Will knowing a customer name qualify as differentiating yourself from your competitors?

Curious for ways to differentiate your customer service? Call for your complimentary discussion with Mike or Jodi at Lighthouse Leadership.